vSeeBox FAQ
VSEEBOX OFFICIAL SHOP
General Question
1. What is vSeeBox?
vSeeBox is one of the best-selling TV boxes of Android. To use our vSeeBox, just plug it into the TV, connect to Wi-Fi or Ethernet, and then you can enjoy the best home entertainment experience ever.
The latest vSeeBox V6 Plus models include: quad-core 64-bit CPU processor, 4GB RAM, 64GB internal storage, Android 14.0 OS, a new powerful chipset Amlogic 905Y5 High-end chipset, supporting 10-bit HDR decoding, up to 8K@60fps, dual-band 2.4G/5G Wi-Fi 6, up to 867mbps, and LAN network up to 1000mbps.
2. Is vSeeBox a legitimate device?
vSeeBox is a legitimate Android media hardware device designed for home use. It is a standalone media player, and users are responsible for complying with all applicable laws when using it.
3. Where can I use the vSeeBox?
You can use it anywhere in the world, you can take it for travelling/road trips as well.
4. Any requirements for using vSeeBox?
You just need a TV/monitor with an HDMI port and Wi-Fi/Ethernet network connected with vSeeBox. We recommend an over 15 Mbps network with Ethernet for smooth streaming.
5. Can I install my apps on vSeeBox?
Yes absolutely. vSeeBox is highly compatible with the Google Android TV system. We recommend downloading all official apps from Google Play Store to ensure they work properly.
6. What internet speed do I need for using vSeeBox?
We recommend an over 15 Mbps network with Ethernet for smooth streaming.
7. What type of TF card can be used and the maximum storage?
You can insert a TF card to order to expand the storage. It supports FAT format with 2GB, 4GB, 8GB, 16GB, 32GB, and 64GB. However, apps must be installed on the device to use (in Apk file).
8. Where can I purchase the vSeeBox?
You can find it with our local distributors or online stores. Please be reminded to find authorized distributors to ensure they are selling genuine products.
9. Are we the Official Seller?
Yes, we are an officially authorized seller to resolve any technical issue with your vSeeBox, including remote technical support, replacement, and warranty.
We are only responsible for our website's orders because we receive mass messages from our customers daily. We take care of our customers to provide our customers with the best service and exclusive offers.
10. Is there any product warranty?
We provide 1 year warranty on our products vSeeBox V6 Pro, vSeeBox V6 Plus, vSeeBox V6 Max, Elite Ultra, V5 Pro, V3 Plus, V3 Pro and Elite. If any hardware issues occur, you can contact us for replacement/repair. Here is our email address: myvseebox.shop@gmail.com
VSEEBOX OFFICIAL SHOP
Purchase (V6 Pro, V6 Plus, V6 Max, Elite Ultra)
What is vSeeBox V6 Plus?
vSeeBox V6 Plus ($389) (2026 Newest Model)
- New: Android 14.0 OS
- New: Advanced Amlogic 905Y5 chipset
- New: A brand-new design look
- New: Comfortable, easy-to-use backlit bluetooth remote control
- New: Same as V3 Plus, featuring a split-screen function
- 4 GB DDR3 RAM
- 64 GB eMMC Internal Storage
- Dual-Band 2.4G/5G Wi-Fi 6, 1000M Ethernet & Bluetooth 5.0
- Quad‑core ARM Cortex‑A55 Processor
- Advanced H.265/HEVC decoding technology
- Support HDR10 & 8K@60 fps & 4K Ultra HDR output
What is vSeeBox V6 Max?
vSeeBox V6 Max ($369) (2026 Newest Model)
- New: Android 14.0 OS
- New: Advanced Amlogic 905Y4 chipset
- New: Comfortable, easy-to-use backlit bluetooth remote control
- 4 GB DDR3 RAM
- 64 GB eMMC Internal Storage
- Dual-Band 2.4G/5G Wi-Fi 6, 1000M Ethernet & Bluetooth 5.0
- Quad‑core ARM Cortex‑A53 Processor
- Advanced H.265/HEVC decoding technology
- Support 8K@60 fps & 4K Ultra HDR output
What is vSeeBox V6 Pro?
vSeeBox V6 Pro ($359) (2026 Newest Model)
- New: Android 14.0 OS
- New: Comfortable, easy-to-use bluetooth remote control
- 4 GB DDR3 RAM
- 32 GB eMMC Internal Storage
- Dual-Band 2.4G/5G Wi-Fi 6, 1000M Ethernet & Bluetooth 5.0
- Quad‑core ARM Cortex‑A53 Processor
- Advanced H.265/HEVC decoding technology
- Support 8K@60 fps & 4K Ultra HDR output
What is vSeeBox Elite Ultra?
vSeeBox Elite Ultra ($449) (2026 Newest Model)
- New: Android 12 TV System
- 4 GB DDR3 RAM
- 128 GB eMMC Internal Storage
- Dual-Band Wi-Fi 6 (RTL8822CS 2T2R) & Bluetooth 5.0
- Quad-core ARM Cortex-A53 Processor
- Support 8K@60 fps & 4K Ultra HDR output
What’s the difference between model V3 Plus ,V5 Pro, V3 Pro and vSeeBox Elite?
vSeeBox V3 Plus:- Operating System: Android 11.0 OS
- Chipset: Powerful Amlogic 905Y4 chipset
- Storage: 64GB eMMC Internal Storage
- Video Output: 4K Ultra HDR output and 8K video decoding output
- Features: Intuitive Bluetooth remote
vSeeBox V5 Pro:- Operating System: Android 12.0 OS
- Storage: 32GB eMMC Internal Storage
- Video Output: 6K@60fps, 4K Ultra HDR output
- Processor: Quad-core ARM Cortex-A53 Processor
- Features: Large Bluetooth Voice Remote
vSeeBox V3 Pro:- Operating System: Android 11.0 OS
- Storage: 64GB eMMC Internal Storage
- Video Output: 4K Ultra HDR output and 8K video decoding output
- Features: Intuitive Bluetooth remote
vSeeBox Elite:- Operating System: Android 10.0 OS
- Storage: 128GB eMMC Internal Storage
- Video Output: 6K@60fps, 4K Ultra HDR output and 8K video decoding output
- Features: Parental Control
Each model offers unique features, hardware specifications, and functionalities tailored to different user preferences and needs.
VSEEBOX OFFICIAL SHOP
Orders & Shipping
How to place an order?
Once you have finished adding items to your cart, click the “check out” button on the shopping cart page, and we will guide you through the checkout process.
What payment methods do you accept?
We haven't opened the payment gateway for a credit card yet. Paypal is the safest payment method for customers with buyer protection so far.
However, would you mind connecting your credit card to Paypal? It only takes 2 mins to set up (Click on the link below).
How to Link Credit or Debit Cards to Your PayPal
https://www.paypal.com/c2/webapps/mpp/how-to-guides/link-credit-debit-card?locale.x=en_C2
How to use the vSeeBox coupon code to get a discount?
When you add the product to your cart, move the cursor to the cart icon on the upper right, and click it or click “VIEW CART”. Then you can enter your coupon code and click “Apply coupon”. Confirm the “Cart totals” and “Proceed to checkout”.
💰Save Big: Get $30 Off Your Purchase with Code "vseebox30"! 💰
How long it will take to receive my orders?
After the order has been confirmed, our team will ship the package within 1-2 business days. All orders are shipped from California to you, and it normally takes 2-5 business days for them to arrive.
Our store offers free shipping, and our warehouse is located in the United States. Please note that customers are responsible for any customs fees or import duties that may apply to international orders. These additional charges are not included in our product prices or shipping costs.
How to track my order?
You will receive an order number after submitting your order. After one to two business days, select “Order Tracking” from the menu, enter your email address and order number, and then press the “Track” button. Alternatively, enter your tracking number and select “Track.”
Is There a Warranty?
The vSeeBox Android TV Box warranty lasts one year. If you have any issues with your vSeeBox Android TV box, please contact our customer support. Initially, our technical support will try its best to assist you in resolving the issue in order to save you time. In the worst-case scenario, if your hardware fails and you are unable to repair it, you may submit the product to us and we will repair it for free within one year. You can still send the item to us for repair at an additional cost if your warranty expires. After the device is restored, you can continue to use the service. During the repair, we will provide you with an account to continue receiving service.
Can I change or cancel my order?
As soon as you place your order, we begin working on it. It is therefore unlikely that we will be able to alter or cancel it. Please get in touch with us if your order was placed within the last 24 hours, and we will try our best to fulfill it.
How safe is my personal information?
Our website uses a secure sockets layer (SSL) protocol to encrypt all personal information sent during the checkout process. We do not store any of your payment information.
VSEEBOX OFFICIAL SHOP
Other Questions
Network issue – say remembered instead of connected
Thank you for your help first. If the network is indicating "remembered" but not "connected", it means the password error. You can re-connect the network by: 3rd on row home screen - system settings - network - click ok on your wifi network - forgot network.
Shut down / sleeping mode – which shall I choose?
We suggest shutting it down (power off) if you are not using it. It will release the internal storage and make the box work more smoothly with next usage.
The sleeping mode is for a short period of not using it. The tv box would not be turned off completely for a faster wake-up time.